Rising Bunker Prices - 03/01/2011
Dear Customer,
CSAV is following with concern the developments in the Middle East which have already resulted in a significant rise in oil prices directly impacting operational costs.
CSAV is doing everything possible under its control to minimize the impact of this significant cost increase by improving efficiencies in all operational aspects, however it is inevitable that part of this impact will have to be transferred to our service tariffs, otherwise the overall business sustainability in the long run will be at risk.
We will keep you informed on any new developments in this regard
Best regards,
CSAV Group
REMINDER: CANADIAN CUSTOMS REQUIREMENT FOR FROB CARGO IN FULL EFFECT STARTING JANUARY 1, 2011 - 01/18/2011
Dear Customer,
Please note effective January 1, 2011 the Canadian Border Services Agency implemented new requirements for Freight Remaining on Board (FROB) cargo.
NVOCCs shipping cargo from the United States to or via Canadian ports of call are required to file their house bills via Advance Commercial Information (ACI) or timely submit with their house bills with the master shipping instructions to the carrier. Failure to comply with these regulations will cause cargo to be rolled, with roll fees being incurred.
Please find answers to questions at the Canada Border Services Agency website:
http://www.cbsa-asfc.gc.ca/prog/aci-ipec/menu-eng.html
Best Regards,
CSAV Agency North America
CSAV will no longer be providing intermodal chassis... - 12/21/2010
Dear Customer,
Please be advised that CSAV will no longer be providing intermodal chassis for import or export shipments to/from Philadelphia, PA as of the CSAV Loncomilla Voy Nr 18 (on or about Feb 7, 2011). All motor carriers must provide chassis for these shipments. For motor carriers that do not own their own chassis, chassis are available in Philadelphia, PA from one or more of the major leasing companies on a daily use basis.
In case of any questions about chassis availability, pls contact as follows:
Metro Pool - Robin Harty Tel 609 986 0442, email: rharty@tracintermodal.com
CSAV - Mark C Halstead, Tel 732 635 2362, email: mhalstead@csavagency-na.com
Best Regards,
CSAV Agency North America
Usatlan Sling 1 (USEC - ECSA) : Service Upgrades - 01/15/2009
Dear Customer,
CSAV continuously seeks to improve our services in support of our customers’ needs. We are pleased to announce changes to the rotation and port coverage for our Usatlan Sling 1 (USEC – ECSA) service:
Effective as from M/V Libra Niteroi 35SB, ETA Port Elizabeth 2/6/2009, the Usatlan Sling 1 service will call directly Port Everglades and Port of Spain.
The new service rotation will be as follows:
Pt. Elizabeth --> Baltimore --> Norfolk --> Charleston --> Pt. Everglades --> Port of Spain --> Santos --> Sao Francisco do Sul --> Santos --> Rio de Janeiro --> Salvador --> Port of Spain --> Pt. Elizabeth
The addition of Port of Spain to the Usatlan Sling 1 rotation will enable CSAV to offer new Caribbean destinations such as Cartagena, Puerto Cabello, La Guaira, and Willemstad via a dedicated weekly feeder service.
The upgraded port rotation, in combination with our newly expanded transshipment options to Vitoria and Durban (via Santos), allow our Usatlan Sling 1 service to offer wider and improved port coverage.
Thank you once again for your continued support. Should you have any questions or concerns regarding these service changes, please do not hesitate to contact our customer service team or your local sales representative.
Best Regards,
CSAV Agency North America
New Customs Rule (10+2) for USA Import Cargo - 12/15/2008
Import Security Filing and Additional Requirements (10+2) Regulation Effective 1/25/09
Dear Valued Customer,
On November 25, 2008, the US Department of Homeland Security published the Final Interim Rule for "Import Security Filing and Additional Requirements" (10+2). This regulation imposes new requirements on importers of cargo entering the United States by vessels, with the purpose of enhancing port security and ensuring cargo safety.
Currently, importers are required to file entry information with USCBP within 15 calendar days of the date of arrival of a shipment at a United States port of entry. Importers must also submit entry summary information within 10 working days of the entry of the merchandise. The new regulation requires Importer Security Filing (ISF) importers or their agents to provide specific cargo information to USCBP at least 24 hours before the cargo is laden aboard a vessel destined to the United States.
The new regulation will take effect January 25, 2009. USCBP will commence full enforcement of the new regulation on January 25, 2010.
Beginning January 25, 2009, Importers will be required to submit the following 10 data elements.
- Seller
- Buyer
- Importer of record
- Consignee number
- Manufacturer or supplier
- Ship to Party
- Country of Origin
- Harmonized Commodity Code
- Container Stuffing Location
- Consolidator
Cargo for which the above information has not been received in full and timely, US Customs is requesting not be loaded.
CSAV appreciates our customers' best efforts to ensure that together we will comply with the new USCBP requirements. Our policy implementation for this regulation will follow shortly. Should you have any questions regarding the new regulations, please do not hesitate to contact our Customer Service Team.
The full text of the new regulation can be downloaded via the following link: http://edocket.access.gpo.gov/2008/pdf/E8-27048.pdf
Sincerely,
CSAV Agency North America
Our Call Center Launches Dedicated Email Service - 12/12/2008
Dear Valued Customer,
Effective immediately, clients may choose to email their inquiries and booking requests to the dedicated mailboxes below. CSAV Agency’s state-of-the-art phone system will continue to handle your calls as before.
Please be assured that whether you choose to call us by phone or send an email, we will strive to meet your expectations by providing prompt and courteous service.
At your option, you can direct your email inquiries and requests to the appropriate mailboxes below:
TOPIC MAILBOX
- EXPORT BOOKING csavagencybookings@csavagency-na.com
- GENERAL EXPORT csavagencyexport@csavagency-na.com
- GENERAL IMPORT csavagencyimport@csavagency-na.com
As an incentive to try our new email functionality, we will be randomly selecting new email users to receive a CSAV Polo Shirt.
Should you have any questions regarding our call center’s new email capability, please do not hesitate to contact our Customer Service team.
Sincerely,
CSAV Agency North America
Mandatory U.S. Automated Export System (AES) Filing and Reporting - 09/09/2008
Dear Valued Customer,
The US Census Bureau has issued new regulations that effect all Export Shippers and Carriers requiring all shipments to have a "Shippers Export Declaration" (SED) filed with U.S. Customs and Border Protection. As a result of this new regulation, US Customs requires all Export Shippers to present their Shippers Export Declaration to Carriers, 24 hours prior to vessel loading. In addition, the U.S. Census Bureau is requiring mandatory filing of export information through the Automated Export System (AES) or through AESDirect for all shipments where a Shippers Export Declaration (SED) is required. This new rule is being implemented on September 30, 2008 in all U.S. ports.
In order to fully comply with the required regulations, CSAV is requesting all Shippers/NVOCCs and Forwarders to present complete shipping instruction documentation, including internal transaction numbers (ITN) and or exemption clause citations under master instructions. In order for the Carrier to meet with these mandates, documentation cut-off times will be adjusted 24 - 48 hours prior to vessel loading to comply with these new regulations. CSAV will be notifying you shortly of the new cut-off times by service. We do not anticipate any changes in container pro forma cut-off times at the ports.
This new regulation will be strictly enforced by U.S. Customs and Border Protection at all U.S. ports of exit. The new penalty provision has increased to $10,000 per incident.
Please note, if required documentation is not received timely by the Carrier, the Shipper of record will not have scheduled export cargo loaded for shipment and will be subject to all associated costs and or fines.
If you have any questions regarding this new policy, please do not hesitate to contact your Sales or Customer Service Representative, 1-800-804-9391.
Sincerely,
CSAV North America
24hrs. Rule for Mexico Import Cargo to Begin September 1, 2007 - 09/01/2007
Dear Valued Customer,
CSAV wishes to inform our customers of the announcement by Mexican Customs that the 24hrs. Rule for import cargo to Mexico will take effect September 1, 2007. This new import regulation will apply in addition to the Mexican export regulation already in place.
The Mexican 24hrs. will operate in the same manner as the US 24hrs regulation. Cargo bound for or to be transhipped via Mexico will not be loaded without receipt of documents at least 36 hrs prior loading. A fine will be applied by local Authorities if late documents result in corrections or late transmission of the cargo manifest.
CSAV appreciates our customers' best efforts to ensure that together we will comply with the new Mexican customs requirements.
Regards,
CSAV Group
Empty Returns Online (No Registration Required.) - 8/9/2006
CSAV Agency is proud to announce two new features which should improve trucking operations by clearly communicating empty container return instructions for import containers. We are activating our newest online tool called "Empty Return Online". This new online tool will be available to the entire United States market with the exception of Miami, and it will allow CSAV customers and the trucking communities ready access to empty container return instructions. Customers can easily find the drop-off destination of empty containers, obtain the redelivery numbers for offhire boxes, and print split chassis purchase orders online without making a single phone call.
This tool is available on the www.csavagency-na.com website or by clicking here. By simply entering the container number you will obtain container return instructions up to 5 days prior to the vessel discharging. The Container Return instructions will contain the full address and telephone number for the return location.
You will also be able to create and print a Purchase Order on the same screen for the split chassis charges. These Purchase Orders should then be submitted with the trucker invoice for payment.
We are also rolling out a newly formatted Arrival Notice which will contain the same empty container return instructions for each container in the shipment. These rich-text color formatted Arrival Notices are normally sent to the Consignee and Notify Parties five (5) days prior to vessel arrival and will clearly indicate if a container is going off hire. Truckers can then go to the CSAV Agency - NA website to create and print a purchase order without ever having to call our office.
The goal is to pro-actively provide the information to our customers and truckers by leveraging web technology and simplifying the empty return process. No longer will you have to make a phone call to obtain empty container return instructions. We hope these enhancements will improve coordination and communications, and welcome any suggestions that you may have.
24hrs. Rule for Mexico Import Cargo to Begin September 1, 2007 - 09/01/2007
Dear Valued Customer,
CSAV wishes to inform our customers of the announcement by Mexican Customs that the 24hrs. Rule for import cargo to Mexico will take effect September 1, 2007. This new import regulation will apply in addition to the Mexican export regulation already in place.
The Mexican 24hrs. will operate in the same manner as the US 24hrs regulation. Cargo bound for or to be transhipped via Mexico will not be loaded without receipt of documents at least 36 hrs prior loading. A fine will be applied by local Authorities if late documents result in corrections or late transmission of the cargo manifest.
CSAV appreciates our customers' best efforts to ensure that together we will comply with the new Mexican customs requirements.
Regards,
CSAV Group
Empty Returns Online (No Registration Required.) - 8/9/2006
CSAV Agency is proud to announce two new features which should improve trucking operations by clearly communicating empty container return instructions for import containers. We are activating our newest online tool called "Empty Return Online". This new online tool will be available to the entire United States market with the exception of Miami, and it will allow CSAV customers and the trucking communities ready access to empty container return instructions. Customers can easily find the drop-off destination of empty containers, obtain the redelivery numbers for offhire boxes, and print split chassis purchase orders online without making a single phone call.
This tool is available on the www.csavagency-na.com website or by clicking here. By simply entering the container number you will obtain container return instructions up to 5 days prior to the vessel discharging. The Container Return instructions will contain the full address and telephone number for the return location.
You will also be able to create and print a Purchase Order on the same screen for the split chassis charges. These Purchase Orders should then be submitted with the trucker invoice for payment.
We are also rolling out a newly formatted Arrival Notice which will contain the same empty container return instructions for each container in the shipment. These rich-text color formatted Arrival Notices are normally sent to the Consignee and Notify Parties five (5) days prior to vessel arrival and will clearly indicate if a container is going off hire. Truckers can then go to the CSAV Agency - NA website to create and print a purchase order without ever having to call our office.
The goal is to pro-actively provide the information to our customers and truckers by leveraging web technology and simplifying the empty return process. No longer will you have to make a phone call to obtain empty container return instructions. We hope these enhancements will improve coordination and communications, and welcome any suggestions that you may have.
Employer of Excellence Award - 6/21/2006
CSAV Agency North America is pleased to announce that on June 21, 2006 our company was awarded the "2006 Employer of Excellence Award" by the Employers Association of New Jersey (EANJ).
EANJ is a trade association comprised of over 1,000 companies. Its Board of Directors is made up of executives from companies including Johnson & Johnson, Seiko, Triangle Corporation, Valley National Bank and Wyeth. The organization was established over ninety years ago and it is dedicated to promoting exceptional workplaces through education, informed discussions and training.
Each year EANJ invites employers to submit nominations for Exceptional Employer Award consideration. This award is given for Best Practices in the workplace. In January of 2006, we submitted CSAV Agency's name for consideration for this award based on the increase in our morale index numbers year over year from the roll out of initiatives from our employee survey. We are pleased that CSAV Agency was presented with this award, the most prestigious Employer award in New Jersey.
Bill of Lading Online II (Export Only.) - 6/20/2007
CSAV Agency North America is proud to announce the release of BL Online II. BL Online is a new online tool, which allows our customers easy access and a simple interface to Bill of Lading related materials. Customers can review and edit shipping instructions, confirm and alter documents, plus track and trace the process through every step of the bill of lading process.
From the starting point of shippers and forwarders reviewing proof copy online, the system will:
- View details of your Booking information.
- View and print your Proof Copy.
- View the status of your Bill of Ladings.
- View and print one side draft Copy Not Negotiable.
- Approve Proof Copy and provide Bill of Lading release instructions online.
- Submit Proof Copy corrections online.
- Submit Bill of Lading corrections online.
- View and print one side draft Copy Not Negotiable
The goal is to expedite the bill of lading process by leveraging web technology to provide a common platform for customers. This will help the interactive process required by CSAV Agency North America's Documentation Office, building a bridge to communicate and effectively assist in proof copy and BL proccesses.